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Michelle, RBS Marketplace, which was launched in 2008, is the Royal Bank ofScotland’s portal giving customers access to all of RBS Global Banking & Markets electronic solutions in one place

In what ways has your own role evolved and changed with the development of this new portal?

eCommerce has always been an integral part of the trading and distribution strategy at RBS with strong business engagement and consistent investment

In early 2008, we merged the Debt and FX eCommerce teams into an Electronic Markets function to leverage our combined strengths and benefit from the associated synergies
I particularly wanted to move away from the word “eCommerce” and onto something more accurate and descriptive of eCommerce in a financial markets business and so Electronic Markets was born
Around this same time, we launched RBSMarketplace (“RBSM”), a platform with a a common architecture for RBS to leverage and build upon compounding successes within the business
The line between the Electronic Markets business and our traditional businesses are more blurred as customers use electronic services and execution tools to compliment their relationships with RBS